About Me

Systems Architecture & Technical Operations

Professional Summary

Adaptable and analytically driven with expertise in front end communications, ticketing infrastructure architecture, and backend technical operations. Experienced in developing workflows with JavaScript, diagnosing complex data representing LLM pipeline stages in a PostgreSQL database, and building scalable project management ecosystems. Equally comfortable configuring API integrations with python, designing RBAC matrices, or walking a client through a live analytical dashboard.

Core Skills

Data & Pipelines

PostgreSQL (Multi-Table Querying)LLM Pipeline Diagnostics & Triage

Development

Python (API Configuration)TypeScript & JavaScript (Interactive UI/Custom Workflows)Frontend Architecture (Astro/React)

Platform Architecture

YouTrack Cloud (SME/Sole Architect)Role-Based Access Control (RBAC)Git Version Control & CI/CD (GitHub/GitLab Pipelines/Azure DevOps)

Infrastructure

Windows & macOS O&MUbiquiti NetworksLow-Voltage Cabling

Design & Leadership

UI/UX Wireframing (Figma/Notion/Gemini/Claude)Engineering Escalation Management

Experience

1

Product Support Specialist

  • Led YouTrack Cloud migration achieving 10x user expansion and 100% cost savings by transitioning from outdated cloud infrastructure
  • Developed Python based API scripts to verify endpoint performance and integration reliability
  • Authored JavaScript workflow automation scripts within YouTrack, streamlining ticket routing, SLA tracking, and escalation logic
  • Performed PostgreSQL triage on LLM data pipeline stages, identifying ingestion failures, schema mismatches, and transformation bottlenecks
  • Designed and maintained RBAC security matrices governing user access across multiple project environments
  • Built and iterated live analytical dashboards surfacing metrics for support volume, resolution time, and pipeline health
2

IT Specialist

  • Managed operations and maintenance for mixed Windows and macOS enterprise environments
  • Architected and deployed Ubiquiti enterprise wireless and networking infrastructure
  • Performed physical Cat6 network cabling installations for office and data environments

Education

SUNY Polytechnic Institute

B.S. in Business Administration

Minor in Sociology

Bachelor's Degree