About Me

Analytical specialist with a passion for operations

Professional Summary

Adaptable analytical specialist with cross-functional expertise spanning client-facing front-end communications, ticketing infrastructure architecture, and backend technical operations. Experienced in automating workflows with Python andJavaScript, diagnosing complex data pipelines powered byPostgreSQL and LLM stages, and building scalable project management ecosystems. Equally comfortable writing API tests, designing RBAC matrices, or walking a client through a live analytical dashboard.

Core Skills

Data & Pipelines

PostgreSQLLLM Pipeline Diagnostics

Development

Python API TestingJavaScript Workflows

Project Management

YouTrack Cloud ArchitectAzure DevOps

Infrastructure

RBACGitWindows/macOS O&MUbiquiti NetworksCat6 Cabling

Design

UI/UXFigmaNotion

Experience

1

Product Support Specialist

  • Led YouTrack Cloud migration achieving 10x user expansion and 100% cost savings by transitioning from self-hosted to cloud infrastructure
  • Developed and executed Python-based REST API endpoint testing suites to validate integration reliability across product verticals
  • Authored JavaScript workflow automation scripts within YouTrack, streamlining ticket routing, SLA tracking, and escalation logic
  • Performed PostgreSQL-level triage on LLM data pipeline stages, identifying ingestion failures, schema mismatches, and transformation bottlenecks
  • Designed and maintained RBAC security matrices governing user access across multi-tenant project environments
  • Built and iterated live analytical dashboards surfacing KPIs for support volume, resolution time, and pipeline health
2

IT Specialist

  • Managed operations and maintenance for mixed Windows and macOS enterprise environments
  • Architected and deployed Ubiquiti enterprise wireless and networking infrastructure
  • Performed physical Cat6 network cabling installations for office and data environments
  • Coordinated sprint-based project management for infrastructure upgrade cycles

Education

SUNY Polytechnic Institute

B.S. in Business Administration

Minor in Sociology

Bachelor's Degree